Total Quality Management

Summerfield Associates is committed to a Total Quality Management program which goes hand-in-hand with our Code of Ethics <add link to Code of Ethics page>. In order to ensure the success of everyone involved in the job placement process, we have established expectations for beneficial working relationships.

We rely on our job candidates to:

  • Provide complete, factual, and verifiable information
  • Express their goals and plans for career development
  • Communicate openly and with candor regarding their career moves
  • Be involved and thoroughly prepared for the interview process
  • Freely communicate any thoughts and concerns during the interview process, especially during the final decision phase

We rely on our client companies to:

  • Give complete information about jobs or assignments, including all relevant information needed to conduct an effective job candidate search, such as the department heads involved, reason the position is available, opportunities for future advancement, benefit information, company information (i.e. long-range plans), and any additional Blueprint information
  • Ensure that those involved in the hiring decision agree on the position responsibilities and necessary qualifications that a candidate should possess
  • Agree that complete and accurate information is the cornerstone of a Total Quality Management program
  • Keep set appointments and provide feedback on all communications with candidates, including resume submissions, telephone interviews, personal interviews, and job offers.
  • Take into consideration our suggestions regarding the information and/or needs of job candidates
  • Provide suggestions to us for the continued improvement of our Total Quality Management program at the completion of a job placement

Built on clear communication and a commitment to total quality, our relationships with our clients and candidates are the cornerstone of our business! We look forward to building a strong foundation with you.